01
Map the AML workflow
Document how vendor and purchaser AML moves through the agency today — triggers, owners, systems, hand-offs, exceptions and completion.
Real estate AML/CTF implementation · operational workflow
What exactly can AI Strategy Co help with for Real Estate AML/CTF implementation?
We help turn your AML/CTF program and chosen AML provider into a day-to-day workflow that works for staff, vendors and purchasers.
If you already have AML software, an external compliance adviser, or internal developers, that is useful infrastructure. We map how the customer, staff, systems and human review should work together — then help you implement only the gaps that are worth fixing.
Start with one real transaction. If the workflow already works cleanly end to end, keep it.
The 20-second answer
Your AML provider can perform the specialist checks. We help make the operating process around those checks work.
We take one real vendor or purchaser transaction and map what actually happens: who starts the process, what the customer receives, where verification occurs, who knows what is outstanding, who follows up, what the agent can see, what goes to compliance, and where completion and records are connected to the transaction.
If those steps rely on disconnected emails, separate systems, repeated explanations, manual status checks or unclear ownership, we define the target workflow and decide what is worth changing.
Customer clarity
Outstanding actions
Staff ownership
System visibility
Human hand-offs
Five concrete ways we help
What we can actually do for your agency
The focus is practical implementation around your existing AML/CTF program, AML/KYC provider, CRM, communications and people.
02
Improve customer communication
Define clear instructions, information requests, reminders and next steps so vendors and purchasers understand what they need to do.
03
Clarify staff workflow
Make ownership, outstanding actions, due dates and escalation points visible to agents, admin, operations and compliance.
04
Connect existing systems
Define how your AML provider, CRM, forms, email/SMS, document storage and staff actions should exchange status and trigger work.
05
Automate repeatable steps
Identify reminders, updates, task creation and status checks that can be automated without automating regulatory judgement.
A concrete example
Vendor onboarding → AML complete
A small pilot can focus on one repeatable workflow rather than redesigning the entire agency.
Typical fragmented process
The specialist AML tool may be working correctly while the surrounding process remains manual.
1
Agent tells admin AML is neededEmail, chat or verbal hand-off
2
Admin creates or checks AML caseSeparate AML platform
3
Vendor receives request and has questionsAgent/admin explain the process
4
Admin chases missing informationManual reminders and follow-up
5
Agent asks for an updateAdmin checks another system
6
Exception is emailed to complianceContext assembled manually
7
CRM/status is updatedAnother manual step
Target operating workflow
Your existing AML provider remains the specialist component. The surrounding workflow becomes explicit and coordinated.
1
Defined transaction trigger starts AML workflowOwner and next action assigned
2
Vendor receives clear agency instructionsWhat is required, why, and what happens next
3
AML provider performs verificationSpecialist AML/KYC capability remains in place
4
Status and outstanding actions are visibleAgent/admin know what is complete and what is pending
5
Repeatable follow-up is coordinatedReminders and staff tasks occur at defined points
6
Exceptions route to an authorised humanCompliance receives the right context for review
7
Completion is connected to the transactionOperational status and relevant records are traceable
The objective is simple: the vendor knows what to do, admin knows what is outstanding, the agent can see the status, and compliance receives the matters that require human review.
Already have people and technology?
We work around the capability you already have
Many agencies have already appointed an AML provider, external adviser or internal IT team. That changes where AI Strategy Co can add value.
“We already have AML software.”
Good. Keep the specialist AML capability where it belongs.
We examine what happens around it:customer instructions, outstanding items, CRM status, staff actions, reminders, exceptions and completion.
“We have an external compliance adviser.”
That adviser can remain responsible for the agency’s compliance interpretation and program advice.
We focus on operationalisation:how the defined process becomes a repeatable day-to-day workflow for sales, admin, operations and compliance.
“Our developers can integrate it.”
That can be the right delivery model.
We work upstream of development:define the workflow, customer steps, owners, statuses, exceptions and business priorities so developers have a clear operating blueprint.
Your developers know how to build it. We help make sure the business is building the right workflow.
Before development starts, we help answer the operating questions that code alone cannot decide: when the workflow starts, what the customer experiences, who owns the next action, which status needs to be visible, which reminders are appropriate, what should flow back to the CRM, and what must remain a human decision.
Trigger → Customer step → System action → Owner → Status → Exception → Human review → Completion
Tangible deliverable
AML Workflow Discovery & Implementation Blueprint
A practical output your business team, compliance function and developers can use to decide what to keep, change, integrate or automate.
What the blueprint can contain
Built around one representative vendor or purchaser transaction.
Current workflow map
Customer friction points
Staff/manual friction
AML-provider hand-offs
Roles and ownership
Status and next-action model
Human review points
Target workflow
Integration opportunities
Developer requirements
Business-value priorities
Focused pilot scope
Low-risk path
Start small. Prove the value before building more.
The engagement is designed to let the agency stay in control and stop if the business case is weak.
01
3-Minute Scorecard
Identify signals of customer friction, manual follow-up, unclear ownership or disconnected status.
Take the Scorecard02
15-Minute Diagnostic
Walk through one actual transaction and determine whether the friction is material enough to justify changing anything.
Map One Transaction03
Blueprint or Pilot
If there is a real business case, define the target workflow or test one focused implementation before expanding.
View AML Workflow OverviewBest fit
Where this is most useful
Good reasons to investigate the workflow
- Agents or admin cannot quickly see what AML information is still outstanding.
- Customers receive repeated explanations or reminders from different people or systems.
- Staff check the AML platform separately and then manually update the CRM.
- Ownership of the next action is unclear.
- Exceptions are escalated by email without a consistent context or status.
- Your external AML provider works, but the surrounding transaction workflow still relies on chasing.
- Your IT team can build integrations but needs a business-defined target workflow.
When you may not need us
- Your AML workflow already has clear triggers, owners, statuses and hand-offs.
- Vendors and purchasers receive clear, coordinated communication.
- Sales/admin can see outstanding actions without manual checking.
- Exceptions reach the right authorised person with the required context.
- Your compliance, operations and IT teams already share a clear implementation blueprint.
If the process already works cleanly end to end, keep it.
Clear boundaries build trust
Operational workflow support with human regulatory judgement preserved
AI Strategy Co focuses on workflow discovery, design, integration priorities and implementation. The reporting entity remains responsible for its AML/CTF obligations, program, regulatory decisions and reporting.
What the workflow can coordinate
Customer instructions, information requests, defined verification steps, status, ownership, reminders, tasks, provider hand-offs, exception routing and record/status connection.
What remains with authorised humans
Regulatory interpretation, risk decisions that require judgement, suspicious matter decisions and other reporting or compliance decisions assigned by the agency’s AML/CTF program.
Common questions
What agents usually ask us
Can you make our agency AML/CTF compliant?
AI Strategy Co focuses on the operational workflow around the agency’s AML/CTF program and chosen providers. Your reporting entity, AML/CTF Compliance Officer and advisers remain responsible for determining and meeting the agency’s regulatory obligations and making regulated decisions.
We already use an AML/KYC platform. Why would we need you?
You may not. The question is whether the surrounding process works cleanly across the customer, sales/admin, CRM, communications, exceptions and compliance hand-offs. If it already does, keep it. If staff still chase, re-key, check separate systems or lack status visibility, that is the workflow gap we investigate.
We have developers or IT staff who can integrate our systems. Where do you fit?
We can work upstream of development: map the operating process, define the target workflow, identify customer and staff friction, clarify statuses and human hand-offs, and turn that into implementation requirements. Your developers can then build the integration themselves, we can implement it, or the work can be shared.
Do you replace our external AML adviser or Compliance Officer?
No. Their compliance role remains in place. We focus on how the agency’s defined process becomes a repeatable operating workflow for the people and systems involved in a live property transaction.
What would you build first?
Usually one narrow workflow such as vendor onboarding through AML completion, or purchaser onboarding through AML completion. The objective is to prove value in one repeatable process before expanding.
What if the diagnostic finds nothing material?
Then the recommendation is to keep the current process. The diagnostic is intended to determine whether the problem is significant enough to justify a project, rather than manufacture work where it is not needed.
Why is this relevant now?
Newly regulated real estate businesses came under the reformed AML/CTF regime from 1 July 2026. AUSTRAC has said newly regulated businesses will continue embedding practices and processes during FY26/27 and expects effort and progressive improvement over time.
One transaction. One workflow. One next decision.
Find out whether there is actually an AML workflow problem worth fixing.
Start with the 3-minute scorecard, or bring one recent vendor or purchaser transaction to the 15-minute diagnostic. We identify what already works, where the friction is, and the one improvement worth investigating first — if any.
Scope: AI Strategy Co is independent of AUSTRAC and is not endorsed by AUSTRAC. This page describes operational workflow discovery, design and implementation support. It does not determine whether a business is regulated, replace an AML/CTF program, provide legal advice or regulatory assurance, or make reporting decisions. The reporting entity remains responsible for determining and meeting its AML/CTF obligations.