How is your day-to-day AML workflow coming together?
Answer based on how a typical or recent vendor/purchaser transaction works in your agency today. There are no pass/fail answers.
Does the vendor or purchaser receive a clear explanation of what is required and why?
Is it clear to the customer what they need to do next?
Can the customer easily understand what information is complete and what is still outstanding?
Are requests and reminders coordinated so the customer is not repeatedly asked for the same information?
Can the agent or office team quickly answer a customer asking, ‘What do you still need from me?’
Has your agency defined when the AML/CDD process should start for a vendor or purchaser?
Is it clear which staff member coordinates the process and who owns the next action?
Can the person coordinating the transaction quickly see its current AML workflow status?
Can staff see verification and outstanding-action status without checking multiple disconnected systems?
Is there a consistent process for following up missing customer information?
Is there a clear hand-off when something requires review by the AML/CTF Compliance Officer or another authorised person?
Are relevant AML records, actions and decisions connected to the appropriate vendor, purchaser or transaction?
Your workflow result is ready
Enter your details to see your score and breakdown across customer experience, operational coordination and AML/CTF hand-offs.
Your workflow breakdown
The score highlights operating friction only. It does not assess legal compliance.
Is the friction material enough to fix?
Your score shows where to look. See how AI Strategy Co can map and implement the workflow around your existing AML provider, CRM, customer communication, staff actions and human review.
Or bring one recent or upcoming transaction to a 15-minute diagnostic. We walk through what the customer experiences, what staff coordinate manually, where AML fits, and the one practical next step worth considering.
Book the 15-Minute Workflow DiagnosticWhy now?
New AML/CTF obligations for newly regulated real estate businesses commenced on 1 July 2026. This scorecard looks at how that process is working operationally inside the agency.
Boundary: This scorecard assesses operational workflow effectiveness. It does not determine whether a business is regulated, measure AML/CTF compliance, provide legal advice, regulatory assurance, AUSTRAC approval or make reporting decisions. The reporting entity remains responsible for its obligations and regulated decisions.